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SHIPPING POLICY

Shipping charges for your order will be calculated and displayed at checkout. You will receive an order confirmation via email once your order is placed and a shipment confirmation once your order is on its way to you.
We will do everything we can to ship your order on the same or next business day it is placed. However, on some occasions (for example, during new product launches, holidays, or promotional periods) fulfillment may take longer. 

Canna Aromas currently ships with Canada Post, FedEx or UPS. Delivery can take anywhere from 2 to 6 days from when the package leaves our warehouse depending on your location, subject to possible carrier delays. 
Express shipments will be handled by the carrier that can guarantee 2-day delivery based on your purchase location. Selecting express shipping does not guarantee same day fulfillment although we will make our best effort to do so. Our warehouse is closed on weekends and Holidays.
Once a package has left our fulfillment center, Canna Aromas cannot be held accountable for lost or stolen packages. 

Packages that are returned to our warehouse for any reason which you would like re-sent will incur an additional shipping fee.

If you require a specific carrier due to your location please let us know immediately. There will be a shipping and handling fee for orders that are returned and need to be re-shipped.

If you believe your package has been lost or stolen please contact the carrier assigned to your order and begin an investigation. If they are unable to assist, please email us at cannaaromas@gmail.com so we can do all that we can to help. 

If your product has been damaged in shipment please take photos of the damage to the box and product, hold on the damaged box for possible inspection by the carrier, and reach out to us so we can replace your item(s) and begin a claim.

RETURN and EXHANGE POLICY

Please read the information below and contact our customer service team at cannaaromas@gmail.com for next steps.

To complete any return or exchange, we require proof of purchase within the last 30 days.

To be eligible for a return, store credit, or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Costs incurred to ship products back to us are the responsibility of the customer. Please ensure products are well protected inside the box when returning items. We are not responsible if the items returned to us are damaged. We cannot issue a store credit or refund for damaged returns. Please be sure to get a tracking # for your return, we are not responsible for lost packages.

Once we receive your products and confirm they are in re-sellable condition, we will issue you a store credit or refund for the product total including tax (shipping costs are non-refundable).

The following are exempt from being returned or exchanged. 

  • Candles that have been lit.

  • Gift Cards.

  • Sale Items.

Damaged Product

In the event your order has arrived damaged, please contact our customer service team at cannaaromas@gmail.com with the following information.

  • Your order number

  • Photos of the damaged items

  • Photos of packaging it arrived in with the shipping label visible.

Any damages must be reported within 7 days of your shipment being received for a store credit or refund to be considered.

Package has not arrived

If you receive a delivery confirmation but your package has not arrived, it could be due to the following reasons.

  • Package has been scanned by the carrier but has not actually been delivered yet. This is quite common, especially during busy shipping seasons. Please allow 2-3 days for the package to arrive before contacting customer service.

  • Incorrect/Incomplete address left at checkout. Please ensure we have the correct address to ship your order. We are not responsible for orders delivered to an incorrect address.

PAYMENT METHOD

We accept all mayor credit and debit cards. 

WHOLESALE INQUIRIES

I’m a wholesale inquiries section. I’m a great place to inform other retailers about how they can sell your stunning products. Use plain language and give as much information as possible in order to promote your business and take it to the next level!

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